SmartStop Self Storage - Cambridge

I have rented 2 units at this location for almost 2 years now and my experience hasn't been the worst, but also hasn't been the best. I've stayed this long for 3 reasons: the 5 star customer service, the convenience of the drive-through feature and simply because it is walking distance from my home. I was going through a difficult time in life when I was in need of a unit and moving can be the most annoying, overwhelming, stressful experience for anyone. I won't forget the day when Casandra turned my dark day into a bright one with her welcoming smile and kindness, making my experience easy and breezy. Her and Morgan are both very hardworking, knowledgeable and personable. They are always on the ball with reporting any issues to their supervisor. If issues aren't being resolved in a timely fashion, it is usually because corporate is dragging their feet. If I were to rate this big company and how they run things, I'd give them 1-2 stars for many reasons. Ultimately, I think it is really messed up to raise the rent $70-90 every 6 months when there has been flooding with no in-floor draining systems, ventilation issues, an ongoing mouse/rat problem, and multiple break-ins and thefts. Morgan and Casandra can only do so much and it is difficult for them to deliver a 5 star service when their supervisor does not listen to them, back them up when issues need to be addressed or appreciate them for that matter. I heard from an employee at another location they were told by their supervisor they would get written up if their location did not gain positive google reviews... Someone call the labour board!

Morgan at Smart Stop is amazing with great customer service skills. We needed a storage facility in a hurry and she was able to accommodate us quickly and at a very fair price. The facility is easy to access and clean. I urge anyone looking for storage to give this facility a try.

Raji provided excellent customer service and was very knowledgeable and helpful with all my inquiries. The facility was clean, and any concerns were addressed promptly. A smooth and hassle-free experience overall!

Morgan & Casandra have amazing customer service skills and were very knowledgeable and informative about my inquiries. The facility is overall very clean and any concerns I have had have been taken care of in a timely manner. If anyone is looking for great customer service and a great place to rent go and see them!